Frequently Asked Questions
Everything you need to know about your TI SENTO shopping experience.
What materials are used in TI SENTO jewelry?
All TI SENTO jewelry is crafted from high-quality 925 sterling silver. Many of our pieces are rhodium plated to provide extra shine and protection against natural tarnishing, while our gold-toned items feature a premium 18k gold plating.
How long does shipping take and what are the costs?
We offer worldwide shipping. Orders are typically processed within 24 hours. Domestic delivery takes 2-4 business days, while international shipping can take 5-10 business days depending on the destination. Free shipping is available on orders above a specific threshold.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Do you provide a warranty on your products?
Yes, every TI SENTO piece comes with a 24-month warranty against manufacturing defects. This warranty does not cover normal wear and tear, improper use, or accidental damage.
How should I care for my jewelry to keep it looking new?
To maintain the brilliance of your jewelry, avoid contact with perfume, hairspray, and cleaning agents. We recommend cleaning your pieces with a soft polishing cloth and storing them in a dry, dark place when not in use.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and various local payment methods like Klarna and iDEAL for your convenience.